Refund Policy

Introduction

At Veo3Shorts, we strive to provide the best AI video generation service. This Refund Policy outlines the circumstances under which refunds may be issued for credit purchases and subscription services.

Digital Goods & Services

Please note that credits, subscriptions, and video generation services are digital goods. By purchasing credits or subscribing to our service, you acknowledge and agree that:

• All sales of credit packages are final
• Credits are deducted immediately upon successful video generation
• You are responsible for monitoring your credit balance and usage

Refund Eligibility

We may consider refund requests in the following cases:

• Technical Issues: If a video generation fails due to a system error on our end, and credits were deducted, we will refund the deducted credits to your account
• Duplicate Charges: If you were accidentally charged multiple times for the same purchase, we will refund the duplicate transaction(s)
• Service Not Delivered: If you purchased credits but they were not added to your account due to a payment processing error, we will either add the credits or issue a full refund
• First-Time Purchaser: If you're a first-time customer and have used less than 20% of your purchased credits, you may request a refund within 7 days of purchase

Non-Refundable Cases

Refunds will NOT be issued in the following situations:

• Buyer's Remorse: Simply changing your mind about the purchase
• Credit Expiration: Credits that have expired according to our credit policy
• Partial Usage: If you have used more than 20% of your purchased credits (except in cases of technical failure)
• Policy Violations: If your account was suspended due to violation of our Terms of Service

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@veo3shorts.com within 14 days of purchase
2. Provide your account email address and order number
3. Describe the issue in detail and include any relevant screenshots or error messages
4. Our team will review your request and respond within 3-5 business days

Refund Processing Time

Approved refunds will be processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment method and bank processing times.

Chargebacks

If you initiate a chargeback with your payment provider before contacting us, we will be unable to issue a refund. Please contact our support team first to resolve any issues.

Contact Us

If you have any questions about this Refund Policy, please contact us at support@veo3shorts.com